有品售后中心数据字典
售中服务单状态（使用字段：State）
售中服务单场景：用户在未发货前申请退款
| 服务状态 |
id |
code |
描述 |
| CREATE |
0 |
CREATE |
创建 |
| PASS |
1 |
PASS |
售中服务单（未发货退款）审核通过 |
| REJECT |
2 |
REJECT |
售中服务单（未发货退款）审核拒绝 |
拒收服务单状态（使用字段：TargetState）
拒收服务单场景：用户发货后签收前，可申请包裹拒收。
| 服务状态 |
id |
code |
描述 |
| READY_AUDIT |
1 |
READY_AUDIT |
待审核 |
| READY_SIGN |
2 |
READY_SIGN |
待签收 |
| SERVICE_END |
6 |
SERVICE_END |
业务完成 |
| CANCEL_END |
7 |
CANCEL_END |
取消完成 |
| REJECT_END |
8 |
REJECT_END |
不予处理完成 |
售后服务单状态（使用字段：TargetState）
售中服务单场景：用户在发货后申请售后处理，包含退货、换货、维修 三个场景
退货场景（refund_type = 1, audit_type = "TH"）：
| 服务状态 |
id |
code |
描述 |
| READY_AUDIT |
1 |
READY_AUDIT |
待审核 |
| TRANSFER_SEND |
10 |
TRANSFER_SEND |
待用户发货 |
| READY_SIGN |
2 |
READY_SIGN |
待签收 |
| READY_CHECK |
3 |
READY_CHECK |
待质检 |
| READY_PROCESS |
4 |
READY_PROCESS |
待处理 |
| SERVICE_END |
6 |
SERVICE_END |
业务完成 |
| CANCEL_END |
7 |
CANCEL_END |
取消完成 |
| REJECT_END |
8 |
REJECT_END |
不予处理完成 |
| SIGN_EXCEPTION |
9 |
SIGN_EXCEPTION |
待异常处理 |
换货场景（refund_type = 1, audit_type = "HH"）：
| 服务状态 |
id |
code |
描述 |
| READY_AUDIT |
1 |
READY_AUDIT |
待审核 |
| TRANSFER_SEND |
10 |
TRANSFER_SEND |
待用户发货 |
| READY_SIGN |
2 |
READY_SIGN |
待签收 |
| READY_CHECK |
3 |
READY_CHECK |
待质检 |
| READY_PROCESS |
4 |
READY_PROCESS |
待处理 |
| READY_USER_SEND |
5 |
READY_USER_SEND |
待返用户 |
| SERVICE_END |
6 |
SERVICE_END |
业务完成 |
| CANCEL_END |
7 |
CANCEL_END |
取消完成 |
| REJECT_END |
8 |
REJECT_END |
不予处理完成 |
| SIGN_EXCEPTION |
9 |
SIGN_EXCEPTION |
待异常处理 |
维修场景（refund_type = 1, audit_type = "WX"）：
| 服务状态 |
id |
code |
描述 |
| READY_AUDIT |
1 |
READY_AUDIT |
待审核 |
| TRANSFER_SEND |
10 |
TRANSFER_SEND |
待用户发货 |
| READY_SIGN |
2 |
READY_SIGN |
待签收 |
| READY_CHECK |
3 |
READY_CHECK |
待质检 |
| READY_PROCESS |
4 |
READY_PROCESS |
待处理 |
| READY_USER_SEND |
5 |
READY_USER_SEND |
待返用户 |
| SERVICE_END |
6 |
SERVICE_END |
业务完成 |
| CANCEL_END |
7 |
CANCEL_END |
取消完成 |
| REJECT_END |
8 |
REJECT_END |
不予处理完成 |
| SIGN_EXCEPTION |
9 |
SIGN_EXCEPTION |
待异常处理 |
| UNDER_REPAIR |
11 |
UNDER_REPAIR |
维修中 |
| RETURN_FACTORY |
16 |
RETURN_FACTORY |
返厂处理 |
| REFUND_APPLY | 19 | REFUND_APPLY | 申请退款 |
安装服务单状态（使用字段：TargetState）
安装场景（refund_type = 100, audit_type = "AZ"）：
| 服务状态 |
id |
code |
描述 |
| SUSPEND |
18 |
SUSPEND |
挂起 |
| READY_ASSIGN |
12 |
READY_ASSIGN |
待派单 |
| READY_RESERVE |
17 |
READY_RESERVE |
待预约 |
| READY_ONSITE |
13 |
READY_ONSITE |
待上门 |
| USER_CONFIRM |
14 |
USER_CONFIRM |
待用户确认 |
| ONSITE_PROCESS |
15 |
ONSITE_PROCESS |
上门处理中 |
| SERVICE_END |
6 |
SERVICE_END |
业务完成 |
| CANCEL_END |
7 |
CANCEL_END |
取消完成 |
| REJECT_END |
8 |
REJECT_END |
不予处理完成 |
服务类型 ServiceType
| 服务类型 |
id |
code |
描述 |
| NA |
0 |
NA |
未知 |
| TH |
1 |
TH |
退货 |
| HH |
2 |
HH |
换货 |
| WX |
3 |
WX |
维修 |
| ZP |
4 |
ZP |
直赔 |
| ONBJ |
5 |
ONBJ |
线上补件 |
| OFFBJ |
6 |
OFFBJ |
线下补件 |
| JS |
7 |
JS |
拒收 |
| TK |
8 |
TK |
退款(未发货) |
服务方式 ServiceWay
| 服务方式 |
id |
code |
描述 |
| NA |
0 |
NA |
未知 |
| YHJS |
1 |
YHJS |
用户寄送 |
| SMQJ |
2 |
SMQJ |
上门取件 |
| DJFW |
3 |
DJFW |
到家服务 |
| DDFW |
4 |
DDFW |
到店服务 |
建单来源 CreateFrom
| 建单来源 |
id |
code |
描述 |
| NONE |
-1 |
NONE |
未知 |
| JD |
1 |
JD |
京东 |
| YOUPIN_ONLINE |
2 |
YOUPIN_ONLINE |
有品线上商城 |
| YOUPIN_OFFLINE_MINI_PROGRAM |
3 |
YOUPIN_OFFLINE_MINI_PROGRAM |
有品线下店-小程序 |
| YOUPIN_OFFLINE_HIPOS |
4 |
YOUPIN_OFFLINE_HIPOS |
有品线下店-HIPOS |
| YOUPIN_OFFLINE_XMS |
5 |
YOUPIN_OFFLINE_XMS |
有品线下店-XMS同步服务单 |
| CALL_CENTER |
6 |
CALL_CENTER |
客服中心 |
| YOUPIN_ONLINE_PUSH |
7 |
YOUPIN_ONLINE_PUSH |
有品推送 |
| YMS |
- |
YMS |
YMS系统：代客建单 |
服务单操作 OpCode
CREATE_DO(0, ServiceStateEnum.CREATE, OperateEnum.DO, "创建"),
AUDIT_PASS(1, ServiceStateEnum.READY_AUDIT, OperateEnum.PASS, "审核通过"),
AUDIT_REJECT(2, ServiceStateEnum.READY_AUDIT, OperateEnum.REJECT, "审核驳回"),
AUDIT_CANCEL(3, ServiceStateEnum.READY_AUDIT, OperateEnum.CANCEL, "审核取消"),
SIGN_PASS(4, ServiceStateEnum.READY_SIGN, OperateEnum.PASS, "签收通过"),
SIGN_REJECT(5, ServiceStateEnum.READY_SIGN, OperateEnum.REJECT, "签收驳回"),
SIGN_CANCEL(6, ServiceStateEnum.READY_SIGN, OperateEnum.CANCEL, "签收取消"),
CHECK_PASS(7, ServiceStateEnum.READY_CHECK, OperateEnum.PASS, "质检通过"),
CHECK_REJECT(8, ServiceStateEnum.READY_CHECK, OperateEnum.REJECT, "质检驳回"),
CHECK_CANCEL(9, ServiceStateEnum.READY_CHECK, OperateEnum.CANCEL, "质检取消"),
PROCESS_PASS(10, ServiceStateEnum.READY_PROCESS, OperateEnum.PASS, "处理通过"),
PROCESS_REJECT(11, ServiceStateEnum.READY_PROCESS, OperateEnum.REJECT, "处理驳回"),
PROCESS_CANCEL(12, ServiceStateEnum.READY_PROCESS, OperateEnum.CANCEL, "处理取消"),
USER_SEND_DO(13, ServiceStateEnum.READY_USER_SEND, OperateEnum.DO, "返回用户"),
USER_SEND_ROLLBACK(14, ServiceStateEnum.READY_USER_SEND, OperateEnum.ROLLBACK, "返回用户重新处理"),
SIGN_EXCEPTION(15, ServiceStateEnum.READY_SIGN, OperateEnum.EXCEPTION, "签收异常"),
PROCESS_EXCEPTION(16, ServiceStateEnum.SIGN_EXCEPTION, OperateEnum.EXCEPTION, "签收异常处理"),
REPAIR_PASS(17, ServiceStateEnum.UNDER_REPAIR, OperateEnum.PASS, "维修完成"),
TRANSFER_SEND_DO(18, ServiceStateEnum.TRANSFER_SEND, OperateEnum.PASS, "发货完成"),
TRANSFER_SEND_CANCEL(19, ServiceStateEnum.TRANSFER_SEND, OperateEnum.CANCEL, "发货取消"),
申请原因 ApplyReason
NONE(0, "未知"),
NO_REASON(1, "7天无理由"),
SIX_MONTH_PROOF(6, "六个月举证"),
PRODUCT_QUALITY(10, "质量问题"),
WRONG_DELIVER(20, "发错货"),
LOGISTICS_BAD(30, "物流损"),
FAKE_GOODS(40, "假货/旧货"),
PRODUCT_MISLEADING(50, "产品误导"),
MAN_MADE_DAMAGE(60, "人为损坏"),
MISTAKEN_PURCHASE(70, "误购"),
CANCEL_ORDER(80, "取消订单"),
LACK_ACCESSORIES(90, "缺少配件"),
BACK_GOODS(100, "无货退货"),
PRICE_PROTECTION(101, "价格保护"),
SOFT_FAULT(102, "软性故障"),
OVER_INSURANCE(110, "过保"),
OPEN_BOX_BAD(120, "开箱残"),
FIFTEEN_NO_REASON(124, "15天无理由"),
OTHER(125, "其他"),
FACADE_REASON(126, "外观原因"),
THIRTY_NO_REASON(127, "30天无理由"),
OUT_WARRANTY_ISSUES(200, "质保期外问题"),
NOT_MATCH_PRODUCT(201, "商品与页面描述不符"),
PRODUCT_ARRIVED_DAMAGED(202, "商品到货损坏"),
PRICE_CONFIRMED(203, "促销降价（价保问题）"),
OTHER_CHANNEL_MORE_CHEAPER(204, "同类产品其它渠道更便宜"),
POSTAGE(300, "退邮费"),
UNWANTED(301, "不喜欢/不想要"),
NEGOTIATE_REFUND(302, "协商一致退款"),
STOCK_OUT(303, "缺货"),
FAILURE_TO_DELIVER_AS_SCHEDULED(304, "未按照约定日期发货"),
RECEIVING_ADDRESS_ERROR(305, "收货地址错误"),
EXPRESS_NO_TRACKING_RECORD(306, "快递无跟踪记录"),
EXPRESS_NEVER_ARRIVED(307, "快递一直未送到"),
EMPTY_PARCEL_OR_LESS_GOODS(308, "空包裹/少货"),
CUSTOMS_CLEARANCE_FAIL(400, "清关失败"),
仲裁状态
AUDIT(0,"AUDIT","待仲裁"),
PASS(1,"PASS","通过"),
REJECT(2,"REJECT","拒绝"),